Although the simplicity of net promoter score is appealing, the metric has limited support from academics.
Best Practice BeispieleCustomer ExperienceLeadership
Should You use Net Promoter Score as a Metric?
Feb 24, 2018, 23:05 pm147
Previous PostTo deliver connected experiences, Xerox CMO constantly evaluates brand's marketing tools Next PostThe Psychology of CRM User Adoption – and why it matters to Customers