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2 Breaking News: Salesforce Slack contract perfect, Zoom buys Five9

Salesforce has completed the acquisition of Slack

Salesforce has completed the acquisition of Slack. As the two companies report, “everything is now in dry cloth”. We reported on the course of events in detail.

“We couldn’t be more excited to have Slack as part of the Salesforce family, combining the #1 CRM and the trailblazing digital platform for the work anywhere world,” said Marc Benioff, Chair and CEO of Salesforce. “Together we’ll define the future of enterprise software, creating the digital HQ that enables every organization to deliver customer and employee success from anywhere,” Marc Benioff is quoted as saying on the Slack website.

About 28 billion dollars is a lot of money. But the market leader Salesforce does not spill the beans. You can feel this in every situation in which you get in touch with the company or read reports from it.

We can be curious to see how the Slack First strategy continues. Marc Benioff had reported a few things in his interview on Yahoo’s Finance Channel.

What else is new besides “Salesforce has completed the acquisition of Slack”? –
Zoom buys cloud software provider Five9

This is one of the headlines that attracted attention in international “newspapers” or information portals a few days ago. Even Der Spiegel reports on it as follows:

“The US video service Zoom is taking over the cloud software manufacturer Five9. Zoom has signed a purchase agreement worth around $14.7 billion, the company said on Sunday. The business will continue as an operating unit of Zoom under the current head of Five9, Rowan Trollope.”

What does Five9 do? And what makes Five9 so attractive to Zoom?

On the German website of Five9 you can read the following:

“Powerful customer interactions in the cloud since 2001

Five9 is a leading provider of contact center software in the cloud. We are driven by a passion for transforming contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity associated with running a contact center.”

The company has been around for 17 years. Thus, it is almost a pioneer of cloud technology. Five9 has over 2,000 customers worldwide and reports over 3 billion customer interactions (per year). Whatever that means.

After Zoom has grown extremely due to the pandemic and can boast an extraordinary stock market price development, Zoom is currently also well regarded by investors. About $15 billion is the purchase valuation.

Zoom and Five9 comment on the whole thing as follows:

“Five9 and Zoom Phone

Break down organizational barriers and give agents the opportunity to better leverage subject matter experts in real-time, anywhere in the organization. Five9 is one of the first intelligent cloud contact centers to deliver and integrate with the Zoom Phone solution.” Quelle Webseite Five9

What is the advantage of Zoom?

It’s about barrier-free interaction with people, mostly customers or prospects. To carry out a video call from the call without big jumps. You can give consultations a new quality. A service call for technicians who are currently having to solve a problem can run remotely. So the idea is absolutely understandable.

Image sources: Salesforce.com and Zoom.com

 

Note: This is a machine translation. It is neither 100% complete nor 100% correct. We can therefore not guarantee the result

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