What is Dynamics 365?

"Microsoft Dynamics consists of a set of enterprise applications from Microsoft. It replaces the Microsoft Business Solutions software line."

Dynamics 365 includes the following products:

• For Customer Relationship Management (CRM), which is the organization of customer relationships:
  • Dynamics CRM
• For Enterprise Resource Planning (ERP), i.e. the utilization of company resources:
  • Dynamics AX (formerly Axapta)
  • Dynamics Entrepreneur Solution 2008 (new solution for SME)
  • Dynamics GP (formerly Great Plains)
  • Dynamics NAV (formerly Navision)
  • Dynamics SL (formerly Solomon)
• Retail management
  • Retail Management System (formerly QuickSell)

(Source: https://de.wikipedia.org/wiki/Microsoft_Dynamics)

Dynamics 365 is ERP and CRM software.

On the new name origin:

"Microsoft Dynamics NAV is a standard software for ERP systems. In 2002, Microsoft acquired the Danish manufacturer Navision Software A/S and integrated it into its Microsoft Business Solutions division. [...] As of 2018, the software has continued under the new market name Microsoft Dynamics 365 Business Central On-Premises."

(Source: https://de.wikipedia.org/wiki/Microsoft_Dynamics_NAV)

These are the fields Microsoft Dynamics 365 covers across the enterprise:

• Marketing

  • Marketing
  • Customer Insights
  • Customer Voice

• Sales

  • Sales Professional
  • Sales Enterprise
  • Sales Premium
  • Customer Insights
  • Microsoft Relationship Sales
  • Sales Insights
  • Customer Voice

• Customer Service

  • Customer Service Professional
  • Customer Service Enterprise
  • Customer Service Insights
  • Customer Insights
  • Virtual Agent for Customer Service
  • Customer Voice

• Field Service

  • Field Service
  • Customer Insights
  • Remote Assist
  • Guides
  • Customer Voice

• Finances

  • Finance
  • Business Central Essentials
  • Business Central Premium

• Business Operations

  • Supply Chain Management
  • Project Service Automation
  • Business Central Essentials
  • Business Cenral Premium

• Trade

  • Commerce
  • Customer Insights

• Personnel

  • Guides
  • Customer Voice

It is a cloud solution.